About Abbeygate Insurance

Products

abbeygate office
We are proud to offer excellent Motor Policies designed for the Expatriate driving in Spain.

The policy enjoys the quality service of the UK with full annual European Green Card. This Insurance enables you to use or keep your car in Spain for 12 months, whilst providing up to 90 days use outside Spain but within the EU. We have included Gibraltar within the scope of cover.

Abbeygate only use insurers who are Authorised and Regulated.



Growth

Abbeygate enjoy an enviable reputation for Quality Service. This forms an excellent platform for sustained growth.

As the fastest growing Brokerage for the expatriate community in Spain we are showing ourselves to offer a Competitive products with Quality service. We have the full support from our UK and Gibraltar Insurers who are committed to continued growth.

abbeygate office


Some recent charity events.

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Sent: 3rd July 2014

Dear Amanda and Jenny

You may have already read a report in the press on HELP of Denia and Marina Alta Charity Golf Day at Oliva Nova on 29th June. Sufficient to say it was a resounding success not only from the financial point of view but also from the enjoyment by those who participated - no less than 102 golfers plus their family and friends with more joining us for lunch.

We succeeded in raising approximately 4,500 Euros for our charity and this could not have been achieved without the generous support of our sponsors of which you were of course one.

May we therefore take this opportunity to thank you most sincerely for your donation and at the same time assure you it will be put to very good use to help people of all nationalities across our area and also to develop the care we provide in their own homes.

Kind regards

JW
Fund Raiser and Gail Horler
HELP of Denia and Marinal Alta


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Sent: 29th June 2014

Dear Martin

On behalf of the commitee of the Friends' Hospice Support Group, I write to thank you very much indeed for your support at the recent event held at the Marios Golf Park. It was a sweltering afternoon which, regrettably, put off a lot of potential golfers, but nevertheless, a number of stalwarts attended to make the whole afternoon and early evening a great success. We had over 20 craft stalls, children's entertainment and of course the 9 hole golf course and those who attended enjoyed themselves very much.

The Hospice benefitted to the tune of over 1,100 Euros and without your support, this would never have happened.

Thank you again, your generosity is very much appreciated.

PM
Chairman, Friends' Hospice Support Group.

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Testimonials

Some of our clients have given us feedback on our services.

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Sent: 20th Nov 2014

Dear Claire,

I just wanted to say how very helpful your colleagues were to me today.The service was excellent and a credit to your company.I hope someone senior gets to read this.

With best wishes.

Roger

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Sent: 17th Oct 2014

Good Afternoon,

I felt compelled to write to you to congratulate your team at Abbeygate for the way they have handled a recent claim I had to make. Unfortunately I had an accident in my car (The fist in 28 years) which I was pretty embarrassed about. I had to make a claim through my insurance. The way in which Abbeygate/Trade wise and Premier body shop handled the claim was extremely sympathetic and professional. I would like to make a special mention to Maxine, Adian and a Lady in Trade wise who I can’t remember her name right now. They were all fantastic.
Aiden from Premier was also very professional and efficient. He called me exactly when he said he would and when I collected my car it was like brand new. They had cleaned the car inside and out after the repair.
I have always recommended Abbey Gate to all my clients over the years and having now received such fantastic service I’m glad I have. I will continue to recommend you in the future with the first hand experience of what a fantastic job you do. (Although I only want to see you again only on renewal days)......
Thanks again to all involved. Please pass on my thanks to all the employees mentioned above.


Kind Regards,

Damian

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Sent: 9th Oct 2014

Dear Scarlett

Thank you for the approval of the damage to our car.
I would like to thank you and the staff at Abbygate for the prompt ,efficient and cordial manner our claim was handled.

Kindest regards

David

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Sent: 26th Sept 2014

Hi there Maxine,

I just wanted to thank you for all your help throughout this claim-you've been fantastic!!!

Michelle

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Sent: 25th Sept 2014

We hope your company appreciate & value your excellent service as my husband & I do. You´ve made this horrible experience bearable & we truely do Thank you for that !

Yours sincerely

Helen

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Sent: 04th Sept 2014

you really saved me a lot of grief and further running around getting documents redone to register the car. Thanks for a brilliant service certainly the Citizens Advice were very impressed. It is a pleasure doing business with a good team in Abbeygate.

Very Best Regards

Ian

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Sent: 13th Aug 2014

Hi Pamela,

Thanks for that and thank you for all of your assistance. This is by far the best insurance I've had and I won't hesitate to recommend you to anyone I know in Cyprus.

Kind regards,

Chris

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Sent: 11th June 2014

Dear Martin

This is just a thank you to you at Abbeygate and to say that your staff in your office were so helpful to me after I had my first car accident guiding me through the procedures.

Your recommendation to go to ABC for the repairs was good advice as they have been very quick, efficient and have done an excellent job on the repair to my car.

Thank you once again for all your help.

Yours

Barbara

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Sent: 25th March 2014

That's great Claire,

Thanks so much for ALL your help, much appreciated, and just by way of feedback, not only were Abbeygate the best value for money, you were the only company who bothered to contact me after the quote.

Great customer service!!

Kind regards

Lorraine

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Sent: 29th January 2014

Just a note to say how impressed we were with the breakdown service. I telephoned them this morning and spoke to Marina who couldn’t have been more helpful and efficiently got things moving. The Grua arrived after approx. half hour, driven by Richard (Ricardo) who is obviously experienced in rescuing stranded vehicles and whose English is excellent.

An added bonus is that after expecting an expensive repair, it was so simple, just an air lock in the fuel pipe which was soon remedied and it was back on the road.

Please pass on our thanks to those concerned.

Regards P S

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Sent: 13th January 2014

Hi,

I had the great pleasure of being assisted by one of your employees, namely Matt.

He was so easy to communicate with (I have found this to be a rarity in most customer services) and one of thee most helpful people I have ever come across. He followed up on everything he said and made an otherwise stressful situation into a delightful conversation every time we spoke.

I wish this man every success with your company. I hope you are able to value his keen, cognitive and helpful attitude for a long time.

Many many thanks to Abbeygate and Matt.

Light, Love & Laughter

D F-P

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Sent: 02nd July 2013

To Whom This May Concern,
I would like to comment to all it may concern, that today I received the utmost rapid, professional & friendly service to the people that I spoke with communicating regards a broken window to our jeep.
The repairs are booked in for Wednesday & both myself & husband would like to say a grateful thankyou for the expertise shown to us for this matter.
I have never before made a call/claim for any sorts of insurances, so did feel a little un-easy for this.
When I began using your company I liased with a lady called Amy, who again was very professional & speedy within her duties.
I have recommended yourselves prior to this accident & will certainly continue to do so.
Thanking you all,
Kind Regards
S & J

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Sent: 01st June 2013

Letter of Appreciation
I am writing to express my thanks on the way my claims was handled by Abbygate, Paphos regarding an accident involving my LandRover HZN673 in Drouseia. Unfortunately my vehicle ended up in a roadside ditch from where it had to be recovered, and then taken to 'Barry' ABC Motors, Paphos for assessment and repair.

Throughout the stages of assessment and repair by ABC Garage, your Paphos Office kept me advised of cost(s) and estimated date of collection. As an ex-police officer I have often been involved in dealings with insurance companies, many of which have left me far from impressed with the service shown towards their customers.

However, this was not the case with Abbygate, Paphos who settled my claim in a speedy and professional manner. I would particularly like to thank Pamela of your Paphos office who dealt with much of the claims process. Nevertheless I was impressed by the professional and courteous way others in the office also dealt with my enquiries.

I can also add I was naturally concerned about my vehicle, but needn't have been. In fact I was impressed with the high standard of finish achieved by ABC Garage.

Yours respectfully
Peter

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Sent: May 2013

To Whom It May Concern,
I am writing to say a big thank you to all who were involved in the organisation of, and repair of my car recently.

From reporting the incident, Abbeygate , Tradewise and Premier Body Repairs have dealt quickly and efficiently. The repair is first class, all concerned have been both polite and professional. The car was returned having been cleaned inside and out.

Yours sincerely,
Hazel

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Sent: 12th Mar 2013

Dear Maxine,

I am taking the opportunity to thank you sincerely for the way you and your colleagues handled my claim for the accident in my Volkswagen EOS which was clearly my fault. It was the first time in 45 years driving that I had hit another car and I felt very stupid. When you first spoke to me you were more concerned that my wife and I were ok and not suffering any ill effects from the accident and any discussion about the vehicle was entirely secondary.

When I received correspondence suggesting that the accident was my fault and that it would not be worth defending the case in court there was no innuendo or suggestion that I was stupid and the point was made sensitively! My car was repaired to the highest standard and I received it back less than 10 days after the accident. I can wholeheartedly recommend your company to anyone who asks me as you helped me through a difficult experience professionally and with great sensitivity. Thank you again very much.

Yours sincerely
John
Dr. MA MB BChir (Cambridge) MRCGP

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Sent: 26th Feb 2013

Good afternoon Maxine

I have collected my car from the repairers today.

I want to pay compliments to all concerned, the end product is a gleaming success.
I was a little apprehensive at the outset of which I now apologise.
Graham at Premier is a star, very helpful, I paid the required excess (copy attached) and collected a very clean car.

I hope to hear from you further concerning Elle’s injury and re-imbursement of my excess but in the meantime thanks again to all of you.

Regards
Ray

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Sent: 25th Feb 2013

Matthew - further to our conversation this afternoon, I´d just like to write and thank you for the way you and Abbeygate Insurance have dealt with our recent claim for damage to our property in Spain.

Can I say that the speed and professionalism that both you and your assessor Jose showed us when we phoned and when he visited was first class. From arranging the visit to being advised of our payment transfer; which more than met our expectations, took less than a week - and for that we thank you most sincerely.

I´d be grateful if you would pass our thanks on to Jose and your office staff for their attention and consideration during every contact we´ve had and for making the whole process entirely painless.

Thanks again

Yours sincerely

Ed and Janet

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Sent: 20th Feb 2013

I just want to comment on the wonderful service I received from Premier Bodyshop. Thet were marvellous thank you for sending me there.
Yours
Glenda

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Sent: 1st Feb 2013

A HUGE thank you for all your hard work Gerard on my behalf. It's great to have such amazing customer service and I will definitely be recommending Abbeygate to my friends here in Sitges/Barcelona.

Kind Regards,
Karen

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Sent: 12th November 2012

Just taken out Insurance with Abbeygate.

All staff were friendly. Dealt with Gerard. Extremely helpful and polite and prompt. Worked in Insurance for over 10 years and very happy with the service provided by Abbeygate. Given the standard of service from the Quote Department - new policy department, would be happy to recommend the company to others. Thank you again

Neil

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Sent: 06th November 2012

Good morning,

I had a windscreen replaced last week and just wanted advise that I was very happy with the efficiency and helpfulness of all concerned. I spoke to Dan at Abbeygate and then dealt with Carglass direct. Everything went smoothly and windscreen fitted day and time promised and fitter really professional. Service with a smile! I sometimes struggle getting things done in Spain and its nice to know there are some companies that value their customers.
Thank you

Patricia

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Sent: 04th May 2012

when i called with an inquiry, the call was answered with a lovely telephone manner, and was very helpful. I just want to pass on my thanks and inform you of the good service I received many thanks...

Sarah

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Sent: 18th April 2012

Dear Andy,

I wanted to write to let you know of the exemplary help your Customer Service person Ellie gave to me today.

She went far beyond the normal call of duty when I needed to satisfy my bank manger that I had paid my insurance premium with yourselves, I really am so grateful to Ellie for her expertise, patience and perseverance in helping me resolve this problem. She undoubtedly cares about her customers,and in doing a great job I want to let you know how impressed I was.

This was the first time I have had to really "prove" payment was made to the bank, they were very pedantic. Ellie attended to every request I made on the telephone and via email with speed and accuracy.

The calibre of people you hire and their commitment to customer service is extremely important when doing business these days. I applaud your choice of staff.

Thanks again to Ellie --she's truly a star!

Terry

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Sent: 22 November 2011

Good Afternoon Hayley & Maxine, (Claims Department)
Just a quick note of thanks to you both for all the assistance that you have given us over the last few months. From Chris and myself a great thank you to both of you.

Our Best regards to you both.

Chris & Phil

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Sent: 12 April 2011

Hi Maxine

I can now confirm that the credit has gone into my account.

This email is to thank you VERY MUCH for all your help in following this up and if you wish to forward this to anyone at Tradewise then please do so again, with a sincere thank you to the people there.

For me, it gives me confidence in insurance, over the last 35 years (since I was 17) I have paid insurance companies my annual premium and never made a claim until now. I will have absolutely no hesitation in continuing to recommend both Abbeygate and Tradewise.

Once again, thank you. This will enable me to get another car which I shall wrap in cotton wool and hope to maintain my good driving record for the next....... 30 years ??

Best Regards

Martin

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Sent: 07 April 2011

I just wanted to let you know - irrespective of what the outcome of our claim is - what a fantastic service you provided my wife with today when she phoned in her first ever car accident claim.

My wife is in Mallorca as we speak. I was due to be with her there but work commitments prevented this, so I am in the UK.

After 66 years of life she today had her first ever car accident in Mallorca a few miles from where we live when we are there (CalaD'Or). There was lots of stuff going on as often happens at the scene of an accident with a local and a foreigner. When she spoke to me she was fragile and shaken. We sorted out what we needed to do and she phoned your office in Spain. Her prized BMW Z4 Roadster is a real mess apparently.

The lady who answered the phone and took her claim was superb. She did ALL the right things and focussed more on Juliet than the car "it's just a piece of metal". She was also superbly trained and is a real asset to your company. You just don't get this service these days......except from Abbeygate.

I usually spend the majority of my life complaining to my service providers - but in this instance I am delighted to say Thank you and please find out who she spoke to and commend her/promote her/thank her.

We only moved to you this year, and the decision to move to you was MY decision. I was so impressed with your team that the house insurance is now also with you.

You have already proved my decision to be right!!

Thank you very much and please identify the staff who have been involved.

Feel free to telephone me if you would like me to elaborate at all. I would be more than happy to do so. I shall also continue to sing your praises around Cala D'Or/Mallorca.

Regards

Neil

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Sent: 27 August 2010 18:25

Today I was forced to call out CORIS breakdown service. I would like to express my pleasure at the response and the professional manner that was displayed by the breakdown man .

He was able to start my vehicle and I was soon on my way. Once again many thanks..

Best wishes Robin (Alicante).

Professional Registration

Our MD is Registered Professional Broker I.R.I.B. 003427.

Abbeygate is a trading name of Wyedean Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (http://www.fca.org.uk/register) under reference: 305487

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